Privacy Policy
Welcome to jwmarriothotels.com (“Website”). We respect your privacy and are committed to protecting the personal information you provide when visiting our Website, submitting an enquiry, requesting information, or making a hotel reservation.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and your rights regarding your personal information.
1. Information We Collect
We may collect the following information when you use our Website or contact us:
Full name
Email address
Mobile or telephone number
Check-in and check-out dates
Number of guests
Room preferences
Booking and enquiry information
Information submitted through contact forms
Payment or transaction-related information, where applicable
IP address and browser information
Device and technical information
Website usage and cookie information
We collect information that is reasonably necessary to provide our services and respond to your requests.
2. How We Use Your Information
We may use your personal information to:
Process room enquiries and reservations
Confirm booking details
Respond to questions and requests
Provide customer support
Provide hotel-related services
Improve our Website and services
Communicate important booking information
Send promotional communications where permitted
Prevent fraud and unauthorised activity
Comply with applicable laws and regulations
3. Cookies
Our Website may use cookies and similar technologies to improve website functionality, remember preferences, understand visitor behaviour, and improve the overall user experience.
You can manage or disable cookies through your browser settings. Disabling cookies may affect certain Website features.
Marriott's official privacy statement also describes the use of cookies and similar technologies on its online services.
4. Sharing of Personal Information
We do not sell or rent your personal information.
We may share information with trusted service providers when necessary to operate the Website, process bookings, provide customer support, process payments, maintain technical systems, or provide requested services.
Information may also be disclosed when required by law, legal process, government authority, or when necessary to protect our rights, users, or property.
5. Payment Information
If online payment facilities are provided, payments may be processed through third-party payment gateways.
We recommend reviewing the privacy policies of the applicable payment provider before completing a transaction.
We do not intentionally request or store complete payment-card information unless necessary and legally permitted for providing our services.
6. Data Security
We use reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
7. Third-Party Websites
Our Website may contain links to third-party websites, booking platforms, payment gateways, social-media platforms, or other services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. Users should review the privacy policies of those websites before providing personal information.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide services, process bookings, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information where legally permitted
Withdraw consent where processing is based on consent
Object to certain uses of your personal information
Request information about how your personal information is processed
To exercise applicable rights, please contact us using the details provided below.
10. Children's Privacy
Our Website is intended for general audiences. We do not knowingly collect personal information from children where such collection requires parental or guardian consent under applicable law.
11. Marketing Communications
Where permitted by law and where appropriate consent has been obtained, we may send information about hotel services, offers, promotions, or other relevant communications.
You may request to stop receiving marketing communications at any time by contacting us or using the unsubscribe option provided in applicable communications.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
Any changes will be published on this page with an updated “Last Updated” date.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us through the details provided on the Website.
Website: jwmarriothotels.com
Important Brand Notice
This Privacy Policy is drafted for the operation of jwmarriothotels.com and should not be represented as the official privacy policy of Marriott International, Inc. or JW Marriott unless the website is legitimately owned, operated, or authorised by Marriott International.